Negotiation and Conflict Resolution

Overview
This course is designed to help executives develop and improve their negotiation
and conflict resolution skills in a business context. The course covers the key
concepts, strategies, and techniques used in negotiation, as well as approaches to
managing and resolving conflicts in the workplace. The course is delivered through a
combination of lectures, case studies, simulations, and role plays.

Objectives of the Course
1. Develop an understanding of the key principles and theories of negotiation
and conflict resolution.
2. Learn how to prepare for and conduct successful negotiations, including
dealing with difficult negotiators.
3. Develop skills to resolve conflicts in a constructive and productive manner.
4. Learn how to manage emotions and maintain relationships in high-pressure
negotiations and conflicts.
5. Develop the ability to negotiate and resolve conflicts in a cross-cultural
context.

Key Learning Outcomes
1. Understand the fundamentals of negotiation and conflict resolution and how to
apply them in a business context.
2. Identify and evaluate different negotiation and conflict resolution strategies
and choose the most appropriate one for a given situation.
3. Plan and prepare for negotiations and conflict resolution scenarios, including
developing effective communication and listening skills.
4. Recognize and manage emotions in themselves and others during
negotiations and conflicts.
5. Understand the impact of culture on negotiation and conflict resolution and
develop cross-cultural competencies.

Course Duration
6 Weeks
Course Fee
₦700,000

Course Modules
 Module 1: Introduction to Negotiation and Conflict Resolution
 Module 2: Principles, Theories, and Styles of Negotiation
 Module 3: Strategies and Techniques for Effective Negotiation
 Module 4: Conflict Dynamics and Resolution Approaches in the Workplace
 Module 5: Managing Emotions, Power, and Difficult Negotiators
 Module 6: Communication and Active Listening Skills in Negotiation
 Module 7: Cross-Cultural Negotiation and Conflict Resolution

 Module 8: Case Studies, Simulations, and Role Plays for Practical Application

Target Audience
This course is targeted at executives, managers, and senior leaders who want to improve their negotiation and conflict resolution skills in a business context. It is suitable for those who negotiate with stakeholders both inside and outside their organization, resolve conflicts among team members, or manage disputes with customers, suppliers, or other business partners. Participants may come from a variety of industries, including finance, marketing, operations, and human resources.

Prior knowledge of negotiation or conflict resolution is not required, but a basic understanding of business operations and communication is recommended.